white firework

Evaluate & Maintain Success

Throughout these resources, you’ve been invited to be inspired by stories of success and to challenge your assumptions about the employment realities, needs, and opportunities of people with disabling conditions within rural workplaces and communities. With a fresh vision for the future, you have a solid foundation for collaborative solutions to bridge the disconnect,, along with tools for goal setting and action planning.

However, as you’ve seen in the employment success factors and the change and transition resource, life isn’t static. Individuals, workplaces, and communities need agile, responsive, and flexible plans for action. To achieve your goals, you’ll need to monitor progress, make shifts, and celebrate your successes along the way.

small white firework

Stop & Reflect

Consider a time you successfully achieved a goal. This does not need to be related to career or work. Feel free to pick something, big or small, from any aspect of your life.

As you reflect on this “success story,” what characteristics, skills, or attributes were present?

Individuals, workplaces, and communities need to:

  • Monitor progress diligently, consistently, and proactively
  • Shift the approach when things don’t go as planned
  • Plan meaningful celebrations for important milestones and goal attainment

Monitor Progress

A well-crafted action plan will provide a clear picture of how to monitor progress towards your goal. It will identify specific tasks and timelines. These will serve as milestones (i.e., small achievements) which can be tracked, revealing your progress.

Some tips for individuals include:

  • Set task reminders within your calendar so important deadlines aren’t missed
  • Dedicate some time to evaluate how you are progressing
  • Use visual reminders to illustrate your progress (e.g., keep a running tally of completed tasks on a post-it, add a bead/rock to a jar for every completed task)
  • Ask a trusted individual to be your accountability partner who can provide motivation, push you when needed, or offer additional support/insight
  • Form a success team with 5-6 other individuals to support each other in working towards goals

Some tips for workplaces include:

  • Treat your goal like any other “project” – your action plan should already identify tasks, timeline, and resources
  • Use project management software to invite collaboration, track progress, and set reminders
  • Allocate space during team meetings to discuss progress
  • Create a dedicated committee or identify a champion to serve as a “project manager”

Some tips for communities include:

  • Treat your goal like any other community initiative
  • Use a project management approach / software
  • Engage with stakeholder groups and community leaders to discuss progress
  • Create a dedicated committee to oversee milestones
Illustration of a man's face. He is smiling slightly and looking towards the stop and reflect exercise.

Stop & Reflect

Revisit the success story you shared earlier.

How did you monitor progress? If you didn’t, what prevented you from doing so?

Monitoring progress will require collecting information – some data or metrics. Your specific action plan will provide you guidance on what that might be.

For individuals, you may track:

  • Number of job applications submitted, interviews secured/completed, and/or job offers received
  • Number of new connections in the community
  • Feedback from interviews / mock interviews
  • Length of employment
  • Percentage of accommodations received versus requested
  • Feedback from job coach, mentor, or manager
  • Level of engagement, productivity, or satisfaction

For workplaces, you may track:

  • Levels of employee engagement, productivity, or satisfaction
  • Rates of employee retention/turnover
  • Feedback from exit interviews and client/customer surveys
  • Evaluations of onboarding, training, or other initiatives
  • Reviews of the company (e.g., Google, Glass door)

For communities, you may track:

  • Number of clients served (e.g., individuals, workplaces, and/or other community members)
  • Evaluations of programs/services by clients
  • Rate of unemployment / duration of unemployment
  • Rates of training/program completion
  • Number of referrals, partnerships, or other community connections
  • Feedback from clients

The specific information you’ll track, and how, will depend on your action plan (and goal).

Stop & Reflect

Consider your current action plan:

What information might you need to monitor?

Where will you find that information and how can it be measured?

Monitoring your progress helps you to know if you’re on track or not. No matter how planful you’ve been, you may find some adjustments are needed. This is a normal, natural result of living in a complex, dynamic world.

Making Shifts

Being adaptable is a key skill for success – in work, life, and learning. Flexibility is needed in implementing your action plan!

An illustration of a non-binary person's face looking toward the stop and reflect.

Stop & Reflect

How did you demonstrate your adaptability skills?

Evaluation

An evaluation phase is commonly built into many workplace or community projects. It’s an opportunity to gather formal feedback from the various stakeholders involved. Information may be gathered by a member of the team or an independent evaluator. Evaluation may use different approaches to gather information (e.g., assessment tools, surveys, interviews, focus groups); however, typically, evaluation focuses on the following:

  • Was the plan implemented as intended? (i.e., did you do the tasks you outlined within your action plan?)
  • Were the desired outcomes achieved? (i.e., did you achieve your goal?)
  • Were there any unintended outcomes, positive or negative? (i.e., did something else happen besides the stated goal?)
  • What lessons have been learned? (i.e., what did you learn about yourself, your workplace, or community?)
A blind man sitting on a bench smiling.

For workplaces and communities, evaluation is a way to demonstrate you’ve done what you set out to do, the way you intended. The same can be said for individuals. Evaluation is really just the process of reflection. If you’ve been monitoring your progress and making adjustments along the way, you’ve already engaged in some “evaluation” – formative evaluation. Formative evaluation is ongoing evaluation intended to determine your current progress towards your goal. It can provide essential information to inform adjustments. Summative evaluation, on the other hand, is focused on the outcome – i.e., whether or not you reached the desired goal.

An easy-to-implement “evaluation” strategy for individuals, workplaces, and communities is:

  • What worked well, what helped, or what drove you forward?
  • What didn’t work well, what hindered, or what held you back?
  • What would you do differently or what do you wish that you had done differently?

 

As you can imagine, any “evaluation” will be guided by your specific context.

  • For individuals, consider who might be available to support evaluation efforts (e.g., mentor, job coach, success team member)
  • For workplaces, consider how you might assess impact across your organization (e.g., different departments, divisions, or locations; across roles/responsibilities)
  • For communities, consider what funders might require as part of the project agreement (e.g., external evaluators, a specific psychometric measure)

Stop & Reflect

Revisit the success story from earlier.

Can you see signs of “evaluation”?

In looking ahead, how can you build “evaluation” into your current goal?

An illustration of two people in chairs, talking with each other. Elevating their successes.

Celebrate Success

Success is the sum of small efforts, repeated day in and day out.

This quote illustrates the importance of small, incremental steps. Be sure to build in space to celebrate small milestones. These milestones are foundational to success for individuals, workplaces, and communities.

Celebrating success can:

  • Boost your motivation
  • Contribute to feeling competent
  • Strengthen satisfaction
  • Provide a record of achievement
  • Consolidate learning
  • Make the process enjoyable

 

If you’re working on your goals collaboratively with a group (e.g., an individual in a success team, a leader within a work department, or as part of a community committee), celebrating success can support:

  • Deepening interpersonal relationships
  • Building team cohesion
  • Feeling connected to others
  • Feeling valued by others
  • Strengthening hope
  • Offering support to others who might be stuck or struggling
  • Reinforcing purpose and direction

 

Success is very personal. The way you choose to celebrate the milestones you’ve reached or the goals you’ve achieved will also be personal.

Stop & Reflect

Revisit the success story from earlier.

How did you celebrate success? If you didn’t, how do you wish you did?

A man with a disability in a wheelchair celebrating his success.

There are endless ways to celebrate success. They may include:

  • Purchasing something you’ve been wanting for a while. Although your purchase can be a “splurge” or “indulgence,” the key is to have something meaningful to you (and within your budget). Avoid purchasing something big or expensive “ just because”
    • As an individual, consider what purchase might reinforce your next steps and future goals (e.g., something for your home office).
    • For workplaces, look beyond simple corporate branded items to consider what your staff and leaders might need or desire. Ask for their input early on and take a customized approach.
    • For communities, consider the wide range of stakeholders (e.g., businesses and individuals) who have contributed to your success. Invite them to share what they might want or need. Look around your community for options from local artisans/businesses (e.g., a commissioned art piece from an Indigenous artist) who can provide something everyone can enjoy.

  • Taking yourself out for an activity and/or getaway. This could be something within or outside of your community. Again, although it can be a “splurge” or “indulgence,” it needs to be enjoyable (and within your budget).
    • For individuals with accessibility needs, outings can be a source of stress; however, consider these options from associations including the Rick Hansen Foundation and Parks Canada.
    • For workplaces, events can be tied into organizational values and team-strengthening activities.
    • For communities, public events can be organized or special recognition can be integrated into existing community events.

  • Dedicating time to re-connect with friends, family, or other peers. Achieving your goal has likely take a lot of time and energy. This may mean you’ve had limited time with those in your social support network.
    • For individuals, workplaces, and communities, connections are vital for continued success. Think about people you haven’t been able to connect with and set aside time and space to get together.

An alternative we’d like you to consider is writing yourself a thank you letter for the things you have successfully achieved. You can prepare this letter in advance, as if the success has already occurred. Then, once you reach your goal, you’ll open the letter to reveal a heartfelt, meaningful message. For example:

Individuals

“I am grateful for the joy I feel every day at work and the positive relationships I have with my peers. I feel I am contributing through my knowledge, skills, and attitudes. People feel excited to be around me.

 

To get here, I had to overcome my fear of speaking in public. I had to complete my WHMIS and first-aid training while juggling family demands.”

Workplaces

“I am grateful that our small business now reflects the diversity of our community. Committing to improving accessibility has broadened our customer base and improved workflow of existing staff. It’s also improved the work environment for incoming staff who may have accessibility needs.

 

We are a now an example of what is possible in our community. As a result, our business has expanded and grown.”

Communities

“Creating employment opportunities for youth within our community has benefitted employers and youth.

 

Employers have found dedicated workers who are more committed to staying within the community. Youth have found a helpful activity to pour their energy into rather than getting themselves into trouble.”

Stop & Reflect

With a current goal in mind, take a moment to write a thank you letter to yourself which can be opened once you achieve your goal.

You can also write thank-you letters to individuals who have contributed to your success.

Important Reminders

Although not meeting your goal may be disappointing, resist the urge to punish yourself. We are complex beings in a complex world. There are so many external factors that could be impacting your success. Give yourself some grace and forgiveness. When you’re ready, take a moment to reflect on what skills you’ve developed and lessons you’ve learned.

  • Be kind to yourself
  • Ask yourself what worked, what didn’t work, and what you would you do differently next time
  • Invite feedback from others (e.g., trusted colleagues, peers, mentors)
  • Focus on the strengths/skills you developed along the away
  • Revisit your vision, goal, and action plan
  • Remain hopeful and resilient about new opportunities
Small orange and blue firework

ready for more?

Learn how the Diversity At Work virtual resource centre came to life and the research that influenced it. Included in this resource are a number of additional support tools (including links to different types of resources, key themes in the field of supported employment, uncovering the unique challenges for rural and remote communities, and our downloadable Research Guide!).