white firework

Identify Success Factors

Success is experienced in different ways by different people. In this resource, we’ll examine what contributes to the success of individuals seeking to find and maintain employment as a member of underrepresented groups (e.g., persons with disabling conditions), workplaces seeking to hire/employ them, and communities seeking to support both individuals and employers within rural/remote settings. As you review, be aware of how your own definition of “success” impacts your understanding of the factors that contribute to success.

You’ll begin by considering your own experiences of success, reviewing recent research into factors that helped or hindered success, and examining success stories of others who are in similar situations. Leave better equipped to navigate change and transitions, as well as to set goals and take action.

Unpacking the Experience of “Success”

The Government of Canada has identified 9 Skills for Success that are foundational for success in work, life, and learning. They include:

  • Adaptability: the “ability to achieve or adjust goals and behaviours when expected or unexpected change occurs, by planning, staying focused, persisting, and overcoming setbacks.”
  • Collaboration: the “ability to contribute and support others to achieve a common goal.”
  • Communication: the “ability to receive, understand, consider, and share information and ideas through speaking, listening, and interacting with others.”
  • Creativity & Innovation: the “ability to imagine, develop, express, encourage, and apply ideas in ways that are novel, unexpected, or challenge existing methods and norms.”
  • Digital: the “ability to use digital technology and tools to find, manage, apply, create and share information and content.”
  • Numeracy: the “ability to find, understand, use, and report mathematical information presented through words, numbers, symbols, and graphics.”
  • Problem Solving: the “ability to identify, analyze, propose solutions, and make decisions.”
  • Reading: the “ability to find, understand, and use information presented through words, symbols, and images.”
  • Writing: the “ability to share information using written words, symbols, and images.”

Stop & Reflect

Consider a time you achieved “success” in work, life, or learning.

Of the 9 Skills for Success introduced here, select 2-3 which you feel contributed to your experience of “success.” For your selected skills, use the following prompts to guide your reflection.

How was this skill demonstrated?

 

How did this skill contribute to “success”?

 

As you consider what “success” within work, life, and/or learning feels like, you may end up describing feelings of engagement – e.g., feeling accomplished, energized, or satisfied. The concept of “engagement” has a long history in business. It is closely tied to the idea of job satisfaction, productivity, and continued advancement up the corporate ladder.

This workplace-based definition, however, is a bit too restrictive for many individuals, including those with disabling conditions. Engagement isn’t restricted to the highly skilled – those at any skill level can find engagement by balancing challenge to their level of capacity as they engage in meaningful and motivating activities. Challenge and capacity are not restricted to the workplace – both are tied to many contextual/systemic factors that are outside of an individual (e.g., do they have access to reliable transportation?). Similarly, some challenge and capacity factors are beyond a workplace or community’s sphere of influence (e.g., is the job role regulated? Is there funding for making a workspace or job more accessible?).

Success isn’t just about the skills you possess, but the environment you exist within and the support you have that can help you along your journey or hinder your progress.

Stop & Reflect

Before moving on, reflect on what’s contributed to your successes.

  • As individuals with a disabling condition, consider a time you sought to find and/or maintain employment within your community
  • As workplaces, consider a time you sought to hire/employ individuals with disabling conditions
  • As a community, consider a time you sought to provide supports to either individuals and/or workplaces

What helped you in these scenarios? What facilitated your success?

What hindered you in these scenarios? What made success more difficult?

What do you wish had been available that wasn’t?

The Free Rein and Life Strategies’ team posed these questions to people throughout several rural communities in British Columbia. The results revealed several common success factors.

Identifying Success Factors

Recent research (2024) revealed factors impacting the workplace success of individuals, including persons with disabilities, from underrepresented groups within rural and remote communities. The following 20 categories were identified:

Icon of a person in a wheelchair

Accessibility / Accommodation

Icon of a magnifying glass with a person inside

Authenticity

Icon of a bright lightbulb

Awareness

Icon of lines going every direction

Bureaucracy

Icon of three people standing side by side

Collaboration

Icon of two speech bubbles

Communication

Icon of three houses with a road running between them. The first image has a heart shape in place of a window and door.

Community

An icon of a person standing. He is surrounded by smaller icons of people with arrows showing all the connections.

Connections

An icon of a gavel hitting the block.

Discrimination

Financial

An icon of a money bag.
An icon of a round puzzle fitting together.

Fit

An icon of a person stretching.

Flexibility

An icon of a bust.

Interpersonal Skills

An icon with a person holding a flag with triumph

Motivation

An icon of three people standing on a puzzle piece

Opportunities

An icon of two people shaking hands

Respect

An icon of a rural road with mountains and a small farm.

Rural Realities

An icon of a person with a lightbulb shaped head, gears in the head turning.

Training / Learning

An icon of a bus

Transportation

An icon of a small storefront.

Work Environments

Many of these factors are interconnected to the Government of Canada’s Skills for Success:

  • Adaptability intersects with awareness, bureaucracy, fit, flexibility, motivation, respect, and rural realities
  • Collaboration intersects with authenticity, collaboration, community, connections, discrimination, fit, interpersonal skills, opportunities, and work environments
  • Communication intersects with accessibility/accommodation, communication, and interpersonal skills
  • Creativity & Innovation intersects with accessibility/accommodation and flexibility
  • Problem Solving intersects with accessibility/accommodation, awareness, bureaucracy, financial, flexibility, training/learning, and transportation

 

Clearly, such “soft” skills are incredibly important for the success of individuals, workplaces, and communities.

Examining Success Factors

You may find it easier to see the impact of some factors than others. Sometimes this is due to their proximity– whether you are an individual with a disabling condition, a workplace seeking to employ individuals, or a community supporting individuals/workplaces within rural/remote communities. For example, it’s sometimes easier to identify the impact of our own internal characteristics or things that we experience within our immediate environment than the impact of other factors such as culture or government policies that seem outside of our sphere of influence.

Keep in mind, however, that the size of the impact isn’t necessarily tied to how clearly you can see it. For example, the impact of colonialism or discrimination impacts us all to varying extents whether or not we recognize it. In addition, the impact of any one factor can vary over time.

In the sections below, you’ll find a visual representation of these factors along with customized descriptions of each factor. Those factors closer to the individual, workplace, or community reside within the rings close to the centre and are a deeper color representing their clarity. Those factors more distant reside in the outer rings in a lighter colour.

If you are an individual with a disabling condition, the following success factors may be relevant to you.

See chart below to learn how the success factors may be relevant to an individual

Factor

Descriptor

Self

Awareness

Interpersonal Skills

Motivation

  • Identify as a member of an underrepresented group
  • Understand one’s own strengths, needs, and limitations
  • Understand what makes a “good” worker
  • Possess the skills necessary to express oneself within a professional setting
  • Balance personal and professional presentation of the self
  • Demonstrate a willingness to work and desire to stay in the community
  • Be self-motivated and seek to make contributions

Immediate environment

Accessibility

/ Accommodation

Flexibility

Community

Connections

Opportunities

  • Request/receive what is needed to succeed
  • Be open to different work roles, learning opportunities, and work processes/structures
  • Possess a sense of belonging/acceptance where you live, learn, and work
  • Access a network of individuals who can provide information, resources, and support
  • Be given a chance to prove oneself and contribute in a meaningful way
  • Obtain relevant, real-world experience

Interactions between systems

Authenticity

Collaboration

Communication

Fit

Respect

Work Environments

  • Be able to be one’s authentic self
  • Not having to hide aspects of one’s identity
  • Work effectively with other individuals and workplace/community representatives to meet needs
  • Obtain and provide support
  • Express one’s ideas, wants, and needs
  • Be heard, understood, and valued
  • Be part of a community/workplace which aligns to personal skills, attributes, and values
  • Show respect for the workplace/community
  • Experience accessible, safe, and inclusive workplaces

Formal / informal social structures

Bureaucracy

Financial

Training/Learning

Transportation

  • Navigate rigid, complex, and/or time-consuming policy/procedures across multiple systems
  • Receive an adequate, living wage
  • Access to financial assistance for accommodations/supports
  • Access a full spectrum of local, customized training
  • Leverage informal learning opportunities and alternative ways of knowing

 

  • Move freely, reliably, and safely throughout the community (e.g., drivers license and vehicle, public transportation)

Cultural elements

Discrimination

Rural Realities

  • Feel safe, free from judgement, and not limited by factors outside of your control
  • Navigate impacts of colonialism
  • Deal effectively with urban-rural differences in living, work, and education
  • Balance a desire to stay within the community (e.g., near family) vs. leaving (e.g., more job opportunities)

All of these factors are subject to change over time as your context shifts.

Stop & Reflect

Reflecting on the list above, indicate which ones you recognize in yourself currently.

Pick 1-2 descriptors to reflect on how change over time either has already impacted this factor or may impact it within the next 3-5 years?

If you are a workplace seeking to support those with a disabling condition, the following success factors may be relevant to you.

See chart below to learn how the success factors may be relevant to a workplace

Factor

Descriptor

Workplace

Awareness

Interpersonal Skills

Motivation

  •  Understand a full spectrum of disabling conditions (e.g., physical, mental health) and other contextual factors (e.g., Indigeneity) impacting employment experiences
  • Identify appropriate accommodations/supports
  • Understand organizational structures and conventions (e.g., professionalism), and importance of relational practice
  • Be mindful of power imbalances
  • Possess the skills necessary to interact with individuals and community members of diverse backgrounds, skill levels, and lived experiences
  • Demonstrate effective managerial/supervisory skills with co-workers, subordinates, and peers
  • Model/develop effective interpersonal skills within others
  • Demonstrate a willingness to provide opportunities, supports, and accommodations

Immediate environment

Accessibility

/ Accommodation

Flexibility

Community

Connections

Opportunities

Transportation

Work Environments

  • Remove barriers to facilitate individual’s success
  • Address individual’s needs adequately through a customized, targeted approach
  • Be open to different kinds of employees, work processes/structures, and accommodations
  • Provide a sense of community within the workplace
  • Engage in community-based activities which include underrepresented groups
  • Nurture a professional network including associations, government agencies, unions, other stakeholder groups / individuals
  • Provide true “entry-level” opportunities with appropriate training/support
  • Use job placement, work-integrated learning, customized employment, and/or job shadowing to broaden opportunities
  • Support employee to move freely, reliably, and safely throughout community (e.g., taxis vouchers, shuttle service, paying for driver’s license)
  • Ensure accessible, safe, and inclusive workplaces

Interactions between systems

Authenticity

Collaboration

Communication

Fit

Respect

  • Represent the workplace and job roles honestly/accurately
  • Build partnerships to work together to identify and address barriers and leverage strengths
  • Express workplace roles/expectations and provide feedback clearly
  • Listen actively, seek input, and ask for support
  • Employ staff who possess skills, attributes, and values which align to organizational goals, strategic plan, and corporate values
  • Show respect to individuals and the community

Formal / informal social structures

Bureaucracy

Financial

Training/Learning

  • Adopt more dynamic organizational policies/procedures
  • Navigate funding, union, or regulatory requirements
  • Provide fair compensation (e.g., a living wage)
  • Access funding for employee accommodations/supports
  • Build a financially stable, profitable business
  • Provide adequate onboarding / on-the-job training to incoming and existing staff
  • Look beyond formalized, accredited education

Cultural elements

Discrimination

Rural Realities

  • Combat bias, stereotypes, and assumptions to provide safe, inclusive spaces
  • Balance rural economic/industrial realities and local labour market needs
  • Deal with pressure to bring in large-scale, urban-based corporations

All of these factors are subject to change over time as your context shifts.

Stop & Reflect

Reflecting on the list above, indicate which ones you recognize in workplace currently.

Pick 1-2 descriptors to reflect on how change over time either has already impacted this factor or may impact it within the next 3-5 years?

If you are a community seeking to support those with a disabling condition or a workplace employing them, the following success factors may be relevant to you.

See chart below to learn how the success factors may be relevant to a community

Factor

Descriptor

Community

Awareness

Interpersonal Skills

Motivation

  • Understand a full spectrum of disabling conditions (e.g., physical, mental health) and other contextual factors (e.g., Indigeneity) impacting employment experiences
  • Facilitate access to appropriate programs/supports for stakeholders
  • Understand organizational structures and conventions (e.g., professionalism), and importance of relational practice
  • Be mindful of power imbalances
  • Possess the skills to interact effectively with individuals, workplaces, and other community service providers
  • Enable skill development across stakeholder groups through relational practice
  • Demonstrate a willingness to invest/support individuals and workplaces to be successful

Immediate environment

Accessibility

/ Accommodation

Flexibility

Community

Connections

Opportunities

  • Support community-wide accessibility
  • Facilitate individuals and workplaces in accessing funding for accommodation
  • Advocate for change
  • Be open to new people/cultures and systems
  • Embrace change
  • Support individuals and workplaces to experience belonging/acceptance
  • Serve as a leader to actively create community-based activities and opportunities.
  • Facilitate connections between individuals, employers, professional associations, government agencies, unions, and other stakeholder groups
  • Maintain a professional network for referrals
  • Serve as a navigator amongst contacts
  • Support job placement, work-integrated learning, customized employment, and/or job shadowing opportunities within the local labour market
  • Build capacity through investing in youth programs

Interactions between systems

Authenticity

Collaboration

Communication

Fit

Respect

  • Provide needed supports
  • Follow through with promises
  • Support development of partnerships, knowing who can contribute, who should be at the “table”
  • Facilitate a space to share information and for all parties to be heard
  • Clarify needs and amplify voices
  • Report out to government
  • Meet the needs of individuals and businesses within the community
  • Adhere to community values and vision
  • Show respect to individuals and workplaces

Formal / informal social structures

Bureaucracy

Financial

Training/Learning

Transportation

Work Environments

  • Navigate numerous, disconnected systems with inefficient policy/procedure requirements
  • Deal with both gaps in service and redundant systems
  • Invest in community development, economy, and local labour market
  • Manage government funding
  • Facilitate within-community and workplace-based training opportunities for employers and individuals
  • Advocate for reliable, safe, and accessible transportation option
  • Facilitate local driver’s licensing programs
  • Promote healthy, safe, and ethical workplaces
  • Provide procedures for reporting issues and misconduct

Cultural elements

Discrimination

Rural Realities

  • Combat persistent, systemic barriers. Promote safe, inclusive practices
  • Attend to rural culture (e.g., sense of time, adherence to tradition) in program development/delivery
  • Advocate for timely, appropriate funding for programs developed with rural realities in mind

All of these factors are subject to change over time as your context shifts.

Stop & Reflect

Reflecting on the list above, indicate which ones you recognize in community currently.

Pick 1-2 descriptors to reflect on how change over time either has already impacted this factor or may impact it within the next 3-5 years?

Factors & Descriptors

Awareness

  •  Identify as a member of an underrepresented group
  • Understand one’s own strengths, needs, and limitations
  • Understand what makes a “good” worker

 

Interpersonal Skills

  • Possess the skills necessary to express oneself within a professional setting
  • Balance personal and professional presentation of the self

 

Motivation

  • Demonstrate a willingness to work and desire to stay in the community
  • Be self-motivated and seek to make contributions

Accessibility/Accommodation

  • Request/receive what is needed to succeed

Flexibility

  • Be open to different work roles, learning opportunities, and work processes/structures

Community

  • Possess a sense of belonging/acceptance where you live, learn, and work

Connections

  • Access a network of individuals who can provide information, resources, and support

Opportunities

  • Be given a chance to prove oneself and contribute in a meaningful way
  • Obtain relevant, real-world experience

Authenticity

  • Be able to be one’s authentic self
  • Not having to hide aspects of one’s identity

Collaboration

  • Work effectively with other individuals and workplace/community representatives to meet needs
  • Obtain and provide support

Communication

  • Express one’s ideas, wants, and needs
  • Be heard, understood, and valued

Fit

  • Be part of a community/workplace which aligns to personal skills, attributes, and values

Respect

  • Show respect for the workplace/community

Work Environments

  • Experience accessible, safe, and inclusive workplaces

Bureaucracy

  • Navigate rigid, complex, and/or time-consuming policy/procedures across multiple systems

Financial

  • Receive an adequate, living wage
  • Access to financial assistance for accommodations/supports

Training/Learning

  • Access a full spectrum of local, customized training
  • Leverage informal learning opportunities and alternative ways of knowing

Transportation

  • Move freely, reliably, and safely throughout the community (e.g., drivers license and vehicle, public transportation)

Discrimination

  • Feel safe, free from judgement, and not limited by factors outside of your control
  • Navigate impacts of colonialism

Rural Realities

  • Deal effectively with urban-rural differences in living, work, and education
  • Balance a desire to stay within the community (e.g., near family) vs. leaving (e.g., more job opportunities)

All of these factors are subject to change over time as your context shifts.

Stop & Reflect

Reflecting on the list above, indicate which ones you recognize in yourself currently.

Pick 1-2 descriptors to reflect on how change over time either has already impacted this factor or may impact it within the next 3-5 years?

If you are a workplace seeking to support those with a disabling condition, the following success factors may be relevant to you.

See chart below to learn how the success factors may be relevant to a workplace

Factors & Descriptors

Awareness

  • Understand a full spectrum of disabling conditions (e.g., physical, mental health) and other contextual factors (e.g., Indigeneity) impacting employment experiences
  • Identify appropriate accommodations/support
  • Understand organizational structures and conventions (e.g., professionalism), and importance of relational practice
  • Be mindful of power imbalances

Interpersonal Skills

  • Possess the skills necessary to interact with individuals and community members of diverse backgrounds, skill levels, and lived experiences
  • Demonstrate effective managerial/supervisory skills with co-workers, subordinates, and peers
  • Model/develop effective interpersonal skills within others

Motivation

  • Demonstrate a willingness to provide opportunities, supports, and accommodations

Accessibility/Accommodation

  • Remove barriers to facilitate individual’s success
  • Address individual’s needs adequately through a customized, targeted approach

Flexibility

  • Be open to different kinds of employees, work processes/structures, and accommodations

Community

  • Provide a sense of community within the workplace
  • Engage in community-based activities which include underrepresented groups

Connections

  • Nurture a professional network including associations, government agencies, unions, other stakeholder groups / individuals

Opportunities

  • Provide true “entry-level” opportunities with appropriate training/support
  • Use job placement, work-integrated learning, customized employment, and/or job shadowing to broaden opportunities

Transportation

  • Support employee to move freely, reliably, and safely throughout community (e.g., taxis vouchers, shuttle service, paying for driver’s license)

Work Environments

  • Ensure accessible, safe, and inclusive workplaces

Authenticity

  • Represent the workplace and job roles honestly/accurately

Collaboration

  • Build partnerships to work together to identify and address barriers and leverage strengths

Communication

  • Express workplace roles/expectations and provide feedback clearly
  • Listen actively, seek input, and ask for support

Fit

  • Employ staff who possess skills, attributes, and values which align to organizational goals, strategic plan, and corporate values

Respect

  • Show respect to individuals and the community

Bureaucracy

  • Adopt more dynamic organizational policies/procedures
  • Navigate funding, union, or regulatory requirements

Financial

  • Provide fair compensation (e.g., a living wage)
  • Access funding for employee accommodations/support
  • Build a financially stable, profitable business

Training/Learning

  • Provide adequate onboarding / on-the-job training to incoming and existing staff
  • Look beyond formalized, accredited education

Discrimination

  • Combat bias, stereotypes, and assumptions to provide safe, inclusive spaces

Rural Realities

  • Balance rural economic/industrial realities and local labour market needs
  • Deal with pressure to bring in large-scale, urban-based corporations

All of these factors are subject to change over time as your context shifts.

Stop & Reflect

Reflecting on the list above, indicate which ones you recognize in your workplace currently.

Pick 1-2 descriptors to reflect on how change over time either has already impacted this factor or may impact it within the next 3-5 years?

If you are a community seeking to support those with a disabling condition or a workplace employing them, the following success factors may be relevant to you.

See chart below to learn how the success factors may be relevant to a community

Factors & Descriptors

Awareness

  • Understand a full spectrum of disabling conditions (e.g., physical, mental health) and other contextual factors (e.g., Indigeneity) impacting employment experiences
  • Facilitate access to appropriate programs/supports for stakeholders
  • Understand organizational structures and conventions (e.g., professionalism), and importance of relational practice
  • Be mindful of power imbalances

Interpersonal Skills

  • Possess the skills to interact effectively with individuals, workplaces, and other community service providers
  • Enable skill development across stakeholder groups through relational practice

Motivation

  • Demonstrate a willingness to invest/support individuals and workplaces to be successful

Accessibility/Accommodation

  • Support community-wide accessibility
  • Facilitate individuals and workplaces in accessing funding for accommodation
  • Advocate for change

Flexibility

  • Be open to new people/cultures and systems
  • Embrace change

Community

  • Support individuals and workplaces to experience belonging/acceptance
  • Serve as a leader to actively create community-based activities and opportunities.

Connections

  • Facilitate connections between individuals, employers, professional associations, government agencies, unions, and other stakeholder groups
  • Maintain a professional network for referrals
  • Serve as a navigator amongst contacts

Opportunities

  • Support job placement, work-integrated learning, customized employment, and/or job shadowing opportunities within the local labour market
  • Build capacity through investing in youth programs

Authenticity

  • Provide needed supports
  • Follow through with promises

Collaboration

  • Support development of partnerships, knowing who can contribute, who should be at the “table”

Communication

  • Facilitate a space to share information and for all parties to be heard
  • Clarify needs and amplify voices
  • Report out to government

Fit

  • Meet the needs of individuals and businesses within the community
  • Adhere to community values and vision

Respect

  • Show respect to individuals and workplaces

Bureaucracy

  • Navigate numerous, disconnected systems with inefficient policy/procedure requirements
  • Deal with both gaps in service and redundant systems

Financial

  • Invest in community development, economy, and local labour market
  • Manage government funding

Training/Learning

  • Facilitate within-community and workplace-based training opportunities for employers and individuals

Transportation

  • Advocate for reliable, safe, and accessible transportation options
  • Facilitate local driver’s licensing programs

Work Environments

  • Promote healthy, safe, and ethical workplaces
  • Provide procedures for reporting issues and misconduct

Discrimination

  • Combat persistent, systemic barriers. Promote safe, inclusive practices

Rural Realities

  • Attend to rural culture (e.g., sense of time, adherence to tradition) in program development/delivery
  • Advocate for timely, appropriate funding for programs developed with rural realities in mind

All of these factors are subject to change over time as your context shifts.

Stop & Reflect

Reflecting on the list above, indicate which ones you recognize in your community currently.

Pick 1-2 descriptors to reflect on how change over time either has already impacted this factor or may impact it within the next 3-5 years?

Examining Cases

Several success stories introduced earlier exemplify many of the success factors described in this resource.

Emily is a mom in her late 20’s who recently moved to a small rural community. She is currently working full time at a new local fast-food restaurant. Despite the barriers she faces, she is motivated to be able to provide for her family and create special moments for her children.

In this case, Community, Flexibility, and Motivation were evident.

Icon of three houses with a road running between them. The first image has a heart shape in place of a window and door.
An icon of a person stretching.
An icon with a person holding a flag with triumph

Harmony is a student in her early 20’s who volunteers with organizations that prioritize accessibility. She is motivated by the change she is seeing in her local community and has found her voice and power in self advocacy.

In this case, Awareness, Communication, and Respect were evident.

Icon of a bright lightbulb
Icon of two speech bubbles
An icon of two people shaking hands

Heather is an employer in a small rural community. As an individual living with a disabling condition herself, she doesn’t let it limit her abilities. She believes that there is space for everyone within the workplace and creates inclusive opportunities for diverse individuals.

In this case, Accessibility/Accommodation, Bureaucracy, and Opportunities were evident.

Icon of a person in a wheelchair
Icon of lines going every direction
An icon of three people standing on a puzzle piece

Wendy is an older employee in a small rural community who utilizes mobility aids in her work and home life. She believes that lived experience is just as valuable as a formal education, and it has led her to where she is today. She is someone who perseveres when things get hard and believes in positivity.

In this case, Connections, Fit, and Opportunities and were evident.

An icon of a person standing. He is surrounded by smaller icons of people with arrows showing all the connections.
An icon of a round puzzle fitting together.
An icon of three people standing on a puzzle piece

Stop & Reflect

Pick one of the cases to reflect on more deeply. Beyond the factors noted here, identify 1-2 additional factors you see evidence of.

What is the factor?

What’s the evidence?

Stop & Reflect

Consider your own experience of success, identify 2-3 factors you see evidence of?

What is the factor?

What’s the evidence?

ready for more?

Making any change requires a process and this resource will help you navigate that process as you collectively work to support meaningful work and motivating opportunities for people who have disabling conditions. Individuals, workplaces, and communities will leave equipped to move into productive goal setting and action planning.

Young woman with Down Syndrome at her work in a grocery store, smiling at the camera.